Shipping policy
Shipping Policy — vstorat.com
Shipping Policy
Last updated: March 2026
Thank you for shopping with VMED at vstorat.com. We are committed to delivering your order quickly, safely, and reliably to your doorstep — wherever you are in the world.
🚚 Domestic Shipping — Jordan
| Detail | Information |
|---|---|
| Carrier | Local courier network |
| Delivery time | 1 – 3 business days |
| Shipping cost | Free for all orders |
| Same-day delivery | Available in Amman (orders before 12 PM) |
| Order tracking | Available via WhatsApp updates |
✈️ International Shipping — Worldwide
| Detail | Information |
|---|---|
| Carrier | Aramex International |
| Delivery time | 3 – 7 business days |
| Shipping cost | Calculated at checkout based on destination |
| Tracking | Full tracking number provided via email |
| Coverage | 50+ countries worldwide |
🌍 Estimated Delivery Times by Region
| Region | Estimated Delivery |
|---|---|
| 🇯🇴 Jordan | 1 – 3 business days |
| 🇸🇦 Saudi Arabia | 3 – 5 business days |
| 🇦🇪 UAE | 3 – 5 business days |
| 🇰🇼 Kuwait | 3 – 5 business days |
| 🇶🇦 Qatar | 3 – 5 business days |
| 🇧🇭 Bahrain | 3 – 5 business days |
| 🇪🇬 Egypt | 4 – 6 business days |
| 🇬🇧 United Kingdom | 5 – 7 business days |
| 🇩🇪 Europe | 5 – 7 business days |
| 🇺🇸 United States | 7 – 10 business days |
| 🌏 Rest of World | 7 – 14 business days |
⚠️ Delivery times are estimates and may vary due to customs clearance, public holidays, or carrier delays beyond our control.
📋 Order Processing
- All orders are processed within 1 – 2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an order confirmation email immediately after your purchase
- A shipping confirmation with tracking number will be sent once your order is dispatched
🔍 Order Tracking
Once your order has been shipped, you will receive:
- ✅ An email with your Aramex tracking number
- ✅ A WhatsApp message with tracking details
- ✅ You can track your order anytime at aramex.com using your tracking number
🛃 Customs & Import Duties
- International orders may be subject to customs fees, import duties, or taxes imposed by the destination country
- These charges are the responsibility of the customer and are not included in our shipping cost
- VMED has no control over customs delays or additional charges
- We recommend checking your country's import regulations before placing an order
📦 Packaging
- All VMED products are carefully packed in secure, protective packaging
- Medical devices are shipped in their original manufacturer packaging
- We include all accessories, manuals, and free items as described in your order
❌ Shipping Restrictions
We currently do not ship to:
- Countries under international trade sanctions
- P.O. Boxes for international orders
- Remote areas not covered by Aramex network
🔄 Lost or Damaged Shipments
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of the delivery date
- Send photos of the damaged packaging and product
- We will file a claim with the carrier and send a replacement or full refund
Contact us at:
- 📧 Email: info@vstorat.com
- 💬 WhatsApp: [Your WhatsApp Number]
❓ Frequently Asked Questions
Q: Can I change my shipping address after ordering? A: Yes, contact us within 2 hours of placing your order and we will update the address before dispatch.
Q: Do you offer express shipping? A: Yes, express shipping is available for GCC countries. Contact us on WhatsApp before placing your order to arrange express delivery.
Q: What if nobody is home for delivery? A: Aramex will attempt delivery twice. If unsuccessful, the package will be held at the nearest Aramex branch for 5 business days.
Q: Do you ship to hotels or temporary addresses? A: Yes, we ship to hotels and temporary addresses. Please ensure the name on the order matches the hotel reservation.
📞 Contact Us
Have questions about your shipment? We're here to help.
- 🌐 Website: www.vstorat.com
- 📧 Email: vmedjordan@gmail.com
- 💬 WhatsApp: +962793931138]
- 🕐 Response time: Within 2 hours during business hours (Sat – Thu, 9 AM – 6 PM AST)
VMED — Delivering Health to Your Doorstep 🌍💙
